Return Policy

We do our best to deliver products you’ll love and the best customer experience possible. We do understand that sometimes things don't work out. In order to make a return, please read the information/guidelines below.

· This return policy is to be implemented with ALL customers, no exceptions.

 · PLB is NOT responsible for lost, stolen, or damaged packages. If your package is lost, stolen, or damaged, please contact USPS with your tracking number for assistance. In addition, we are not responsible for shipping delays.

 · We do not issue refund on shipping for returned items. Returning items is at the expense of the customer.

 · Accepted returns are given STORE CREDIT only. We do not issue refunds to original forms of payment.  

· Exchanges will be on a case by case basis. In the event of a size exchange, we will only ship your new product once your old one is returned. 

· Packages that are returned to sender and mailed back to PLB will be shipped only at the cost of the customer. Please ensure your address is typed correctly when ordering.

 · FINAL SALE items are not eligible for return. NO EXCEPTIONS. See list below.

FINAL SALE

· Items purchased with a coupon code applying a discount of 20% or more

· Mystery bags or Doorbusters 

· Bodysuits

· Hats, socks, sunglasses, makeup, headbands

· Leggings, biker shorts, undergarments (including sports bras) 

 

RETURNS

PLF accepts returns up to 14 business days from the delivery date.

· Eligible returns are for Store Credit only. We do not issue refunds to original forms of payment.

· Return shipping costs are the responsibility of the customer and will not be refunded.

· All items are inspected upon return. All items must be unworn, unwashed and unaltered, as well as in its original packaging, including tags.

· If we smell smoke, perfume, see pet hair or stains, the item looks visibly worn, or the item is final sale, the item will be returned to you at your cost and no refund will be issued.

· We will only accept swimwear returns that have not been worn and MUST have any liners completely attached.

· Please be sure to include your order # with the email for return. We cannot process your return without this information.

**Any items rejected for return will require a re-shipping fee at the expense of the customer. If we do not hear from you regarding the item(s) within 30 days of reaching out via email, we will donate all items to charity, including items sent to us in error (i.e. returns from another boutique).

 

HOW TO RETURN

· At this time, we do not provide return labels. We suggest using USPS to make your returns.

· Please hold on to your tracking number in case we need to track your return.

· Once we receive your return, the item(s) will be inspected and either accepted or rejected. If accepted, store credit will be immediately credited to your account for the amount the item was purchased for.

· Please allow up to 3 business days for your return to be processed once it has been received at the warehouse.

 

DAMAGED OR DEFECTIVE ITEM(S)

· Please inspect the items in your order immediately upon receipt. DO NOT return before contacting us.

· If you believe you have received a damaged or defective item, please contact us within 3 business days of receiving your package and before any item(s) are worn.

· If you choose to keep your damaged item, you may receive a store credit of up to 25% of the price paid for the item.

 

PROCESS TO REPORT DAMAGE/DEFECT

· Use your smartphone to take pictures of the damaged/defective area and email the images to support@shopwithalexa.com

· Indicate “Damaged” or “Defective” in the subject line.

· Include the first and last name on your order and order #.

 

SHIP ALL RETURNS TO:

 

Pink Lotus Fashion

Attn: Returns

908 Hooper Rd. Endicott NY 13760